[DJA]

(11-07-2017, 06:15 PM)morad Wrote: No new news or at least as far as I know. My Problem with version 17 is that preview window displays over saturated, reddish image and that maybe caused by software ignoring the color profile of the original image!! in my case final saved image after touch up with V17 looked normal.
The other issue that I have now with Anthropics is:  I used my token from V15 to upgrade to V17 but because of problem with V17 I asked for a refund!  Of course they refunded me and ask me to remove V17 from my computer which I also did. Now I am trying to use V15 with my token but I get some kind of error massage from their server and won't let me load the V15 in to my computer!! so I opened a support ticket and explain the situation to Erika but so far has been total waste of time!! so frustrating, every support action takes one or two days for such a simple issue. Now I don't have neither 17 nor 15!! wow.

morad,
 
One more try to try to figure out the color shift you are getting. If  I correctly understand what you re saying, when you pull the image into PPv17 you get a drastic color shift in the Preview window. After you finish editing the image and you save it back to file the color shift goes away. Is this correct?
 
If so open PPv17 and before you import an image, go to Settings the click on the Color Tab. Once there, check and see if the box to the left of "Enable Color Management" is checked or unchecked (See attached Image of the Settings). If it's checked, uncheck it. In other words change the current status of the "Enable Color Management" check box then close out the Settings Tab and Exit PPv17.
 
Now reopen PPv17 and import your image. Are you still seeing a color shift. If not edit your image however do a "Save Session" first before you save your image to a JPEG or TIFF file.
 
After saving the image to a file, exit PPV17 then open your image in either PP CS6 or LR6 or whatever photo editing software you are using. Check to see if the file is okay or if the color shift is now reversed. 
 
I know what I've just described above is a lot of extra work however I ran across the same drastic color shift you described today when I tried the new feature in PPv17 of changing the background. In my case the file did not show a  red color shift when I first opened it in the Preview window nor was there any apparent color shift when I finished all of the edits including the Background change. One of the absolute necessities in my workflow is to always perform a "Save Session" (just add a sequential number to the suggested file name each time you save a session if the working file is the same)  before I save the image to a JPEG/Tiff file. This way if anything goes wrong with your saved JPEG/Tiff file you can reopen the Saved Session and correct it.
 
If you find that what I suggested above does not solve your color shift problem, repeat the first steps I gave you above when I asked you to open PPv17 just to check the settings. If you have to repeat this process to either now check or uncheck the "Enable Color Management" checkbox, you don't have to do a "Session Save" because you only opened PPv17 without also opening a session or file. Exit PPV17 then reopen using the last "Saved Session".
 
Additionally Yes that's how PortraitPro works when you upgrade it. To avoid not being able to reinstall a previous version I do not uninstall the previous version before I install the new upgraded version. As such I have PP Studio V11, PP Studio V15, and PP Studio V17 on my Windows computer. What Anthropics will tell you is once you have been issued the Token for the upgraded software it cannot be used to reinstall a previous version even though the number remains the same. The reason they do it that way is to prevent a User from reinstalling the previous version on another computer. To my knowledge there is no requirement that you have to uninstall the previous version hence I have the three versions installed on the same computer.