11-24-2015, 11:03 AM
I hope you have fixed this problem.
Please send a message to help desk. They will fix it for you very quickly. https://www.portraitprofessional.com/support/
You need to provide them with your token and they will send information back to your email which you use to purchase the software. Alternatively, check back on the support page where you have submitted your ticket.
BTW, did you install this software on more than one computers without informing PortraitPro? Or did you do some changes to your Windows?
Please send a message to help desk. They will fix it for you very quickly. https://www.portraitprofessional.com/support/
You need to provide them with your token and they will send information back to your email which you use to purchase the software. Alternatively, check back on the support page where you have submitted your ticket.
BTW, did you install this software on more than one computers without informing PortraitPro? Or did you do some changes to your Windows?