(06-16-2015, 05:49 PM)Gary Wrote: (06-16-2015, 04:04 PM)sbozkus Wrote: For the record; my PC has an AMD CPU (not sure if your software is using an interesting memory handling command where there might be a slight difference between Intel and AMD).
Thanks for this. The problem is the file save dialog. This is the major difference between running as a Photoshop plug-in and stand-alone. When running as a plug-in there is no file save dialog needed.
It is very likely down to shell extensions that have been installed on your computer, and these get loaded in the file save dialog. I don't know if you want to try this, but you could find out which extension is causing the problem and disable it.
There is a program here http://www.nirsoft.net/utils/shexview.ht...nloadLinks for doing this. Just download the zip and run the program in it.
You can see the company name listed for every extension, if it's microsoft just leave it but if it's some other company that you don't recognise then right click and disable it. You can always enable it again if there is no change running Portrait Pro.
Alternatively, if you don't want to do this yourself, then you can select all of the extensions, choose file/save selected items, and then send me the resulting text file so I can have a look.
I sent you the saved report from shexview. I have 293 items in that list and it'd be quite time consuming to try them one by one. Also the question is; shouldn't this be an item to fix in your code (with a more robust file save operation) instead of eliminating the other (potential) software on my PC. I have quite numerous software running on my PC and none has issue with file save.
(06-17-2015, 09:54 AM)Gary Wrote: (06-16-2015, 04:04 PM)sbozkus Wrote: For the record; my PC has an AMD CPU (not sure if your software is using an interesting memory handling command where there might be a slight difference between Intel and AMD).
A much quicker thing you could do, is send us the windows error report and that might tell us exactly what is going wrong.
To do this, run Windows Explorer and enter this into the address bar:
%LOCALAPPDATA%\Microsoft\Windows\WER\ReportArchive
This will show you a list of directories containing crash reports. Sort them by date to get the new ones, and you should see Portrait Pro near the top. Choose Portrait Pro and send me the Report.wer file you see. You can attach it to a forum message here as there is no personal information stored in the crash report.
thanks
Gary
I sent several files with PM
