06-17-2015, 09:54 AM
(06-16-2015, 04:04 PM)sbozkus Wrote: For the record; my PC has an AMD CPU (not sure if your software is using an interesting memory handling command where there might be a slight difference between Intel and AMD).
A much quicker thing you could do, is send us the windows error report and that might tell us exactly what is going wrong.
To do this, run Windows Explorer and enter this into the address bar:
%LOCALAPPDATA%\Microsoft\Windows\WER\ReportArchive
This will show you a list of directories containing crash reports. Sort them by date to get the new ones, and you should see Portrait Pro near the top. Choose Portrait Pro and send me the Report.wer file you see. You can attach it to a forum message here as there is no personal information stored in the crash report.
thanks
Gary