[sbozkus]

(06-11-2015, 11:07 PM)Gary Wrote:

(06-11-2015, 10:08 PM)sbozkus Wrote: When it fails; it'll fail for any save option (tiff or jpg or png). At that time your standalone SW will freeze till you close it down with it's "X" corner.
If you restart and try again; it'll also fail.

When it is going to fail, can you use "save session" and send me the resulting session file. Use dropbox or one of the many web sites for sending large files and then please send me a private message in this forum with a link to the file. If we can reproduce this problem then we will be in a much better position to fix it.
thanks
Gary

That really started to cost me my personal time, Gary. As I uninstalled my working copy of 32-bit PP and installed 64-bit version again, to be able to help you with your request (I wish all these steps were asked one month ago).
Of course; save induced crash starts right away on x64 version. The interesting thing is; it even crashes on "save session" request. So it can not do any kind of save at all.
I sent you Windows event file content via private email.
Interestingly, the last binary bytes (as it crashes) reads: C.r.o.s.s.-.t.h.r.e.a.d..D.e.a.d.l.o.c.k...
So it tells you why it's dying. Hope you can find the killer!

- System
- Provider
[ Name] Application Hang

- EventID 1002
[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated
[ SystemTime] 2015-06-14T01:29:37.000000000Z

EventRecordID 114925

Channel Application

Computer 6amd

Security

- EventData
PortraitProStudio.exe
12.4.4.1
1dc
01d0a6417168a014
15
C:\Program Files\PortraitPro Studio 12\PortraitProStudio.exe
cf4c3298-1234-11e5-81d1-bc5ff40ff07a


430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000
________________________________________
Binary data:
In Words
0000: 00720043 0073006F 002D0073 00680074
0010: 00650072 00640061 00440000 00610065
0020: 006C0064 0063006F 0000006B 0000
In Bytes
0000: 43 00 72 00 6F 00 73 00 C.r.o.s.
0008: 73 00 2D 00 74 00 68 00 s.-.t.h.
0010: 72 00 65 00 61 00 64 00 r.e.a.d.
0018: 00 00 44 00 65 00 61 00 ..D.e.a.
0020: 64 00 6C 00 6F 00 63 00 d.l.o.c.
0028: 6B 00 00 00 00 00 k.....