06-06-2015, 10:15 AM
We are trying to reproduce the problem so that we can then fix it. Also I've replied to your ticket with your private license number, and would like you to try the 32 bit windows software to see what behavior you get with that.
When you get a crash can you look in the windows event logs, and apart from windows reporting the application has hung, so you get anything else such as an out of memory error. Usually errors during saving are caused by the machine not having enough available RAM for Portrait Pro to process the faces in the input picture.
Also - I can see you have been using Portrait Pro 12 for over a year. When did this problem start happening on your computer?
thanks
Gary
When you get a crash can you look in the windows event logs, and apart from windows reporting the application has hung, so you get anything else such as an out of memory error. Usually errors during saving are caused by the machine not having enough available RAM for Portrait Pro to process the faces in the input picture.
Also - I can see you have been using Portrait Pro 12 for over a year. When did this problem start happening on your computer?
thanks
Gary