[tebogan]

(05-06-2014, 12:49 AM)benherrmann Wrote: Hello all:

This token scenario is quite confusing - at least for me, that is. And I know it's me. I just upgraded from version 10 to the current version 12 (Standard). They gave me an upgraded token.

When I installed version 12 (just a few minutes ago), the registration window comes up and it asks me to type in my token - which I did (the token given to me at the time of purchase).

But every time I do this, it tells me that it's the wrong token. I love Portrait Professional, but it has (to me) one of the worse and inconvenient ways of registering a piece of software that I've seen. Why they just don't provide a registration number, I don't know.

Can anybody help here as to what I'm doing wrong. Nothing I seem to do helps in getting my newly purchased software activated.

Thanks,

Ben Herrmann

Ben,

Enter a trouble ticket at:

http://www.portraitprofessional.com/supp...ket_submit

Someone on the help desk will be able to assist.