04-14-2014, 10:51 AM
(04-12-2014, 04:51 AM)edu.mac Wrote: We have all the same problem :
- we paid for an expensive v12 upgrade from v11 and received an activation code for version 11 download file !!!!!!
- we open ticket support but no reply !!!!
- there are many customers with the same trouble....
- You bought an upgrade to version 11 on the French pages of the site. The pages clearly say this is for upgrading to version 11. http://www.portraitprofessional.com/fr/b...V:Studio64
- The support ticket you opened on Friday night was replied to this morning (Monday) by Angelique. Although some of the support team do work at the weekend, your ticket was not replied to unfortunately until the next working day.
- Angelique has given you a version 12 license, and the software download does contain French which is what you wanted.
We hope you enjoy using the software and we are sorry that you had difficulty upgrading.
regards
Gary