[Wick]

(03-19-2014, 03:36 AM)Sidnancee Wrote: I purchased an upgrade of PP Studio 12 from the studio 64 version of PP 11 and the "original" token for PP 11 that I enter to download V12 gets rejected as not a valid version upgrade. Is anyone else having this problem?

I've opened a support ticket and received one response telling me to pay more money for the Studio Max version. I don't want the Max version as I don't want or need the batch capabilities. I only want the Studio version. I've replied twice expressing this in the support ticket and have not received any additional reply.

I hope others are not receiving similarly poor customer service.

I am happy to report that "Catt" of the support team here was very helpful and prompt in resolving my issue. I now have a working version of Studio which is working fine.

Odd that I have never had a problem with the software itself, but have regular problems each time I try to upgrade to the latest version. I think the upgrade process must have been handed off to a junior coder.

Anyway, my issue is resolved and I'm happy.