03-19-2014, 10:41 AM
(03-18-2014, 10:08 PM)culverpc Wrote: I am having a very similar problem since I upgraded to Portrait Pro12. The program crashes repeatedly. At first it would mostly happen when I was at the save function. Now it can occur at any time the program is processing information like when it is recognizing the face especially if I have adjusted the outlines. Just a few seconds after it starts processing I get the Windows message:I've seen the system info you sent me and this shows you are running quite on early version 12 build. Please use "check for updates" in the software and download the latest version 12.
PortraitPro has stopped working
A problem has caused the program to stop working correctly. Windows will close the program and notify you if there is a solution to the problem.
I will send you the About information in the messaging system.
You also might be running into memory issues since you are running a 32 bit Windows Vista OS, depending on the images you are using. If you still have problems after upgrading please open a support ticket.
Gary