04-14-2009, 09:33 AM
Hi,
When Breno said this was due to an ip address change causing Portrait Professional to request activation again he was wrong. He meant to say it was the "hardware fingerprint" of your computer that must be changing. The hardware fingerprint should only change if something big happens to your computer, like you change your CPU, or some other major change of your computer. However occasionally we do come across somebody with this problem, among the thousands of people who do not have any problems. Could it be that your computer has two different CPU's because that could cause this?
Tony
When Breno said this was due to an ip address change causing Portrait Professional to request activation again he was wrong. He meant to say it was the "hardware fingerprint" of your computer that must be changing. The hardware fingerprint should only change if something big happens to your computer, like you change your CPU, or some other major change of your computer. However occasionally we do come across somebody with this problem, among the thousands of people who do not have any problems. Could it be that your computer has two different CPU's because that could cause this?
Tony