[deejjjaaaa]

(03-05-2014, 02:33 AM)williamting Wrote: I encountered this kind of issue (once only) when I upgraded to V11. I remembered that I restart the computer to ensure that everything is reset. If you fail to resolve the problem, I suggest you install the plugin again.

I restarted computer > 1 time naturally the issue is > 24 hours old and I did reinstall v12 also... no changes... it is as if something was left from v11 somewhere in windows registry ?

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(03-05-2014, 05:04 AM)deejjjaaaa Wrote: it is as if something was left from v11 somewhere in windows registry ?

indeed... what is the use of the customer service for a paid product when you need to get regedit in hand and remember the ol' days that I thought are gone forever.

here is what glorious v12 installer failed to update in my registry :

HKEY_CURRENT_USER\Software\Anthropics\PortraitProfessional\AppPath still had the path and the name of v11 executable... that is after v11 uninstall and 3 v12 reinstallations... had to correct manually to v12 exectuable = "C:\Program Files (x86)\PortraitPro Studio 12\PortraitProStudio.exe"

Dear Anthorpics - where the $$$ go ? do you hire totally clueless people to write installators ? I am not happy !