04-26-2013, 03:08 PM
[quote='traceysanders' pid='10288' dateline='1366983270']
did you ever get a permanent solution? my software just stopped working for the sixth time. frusI just got fed up and removed the standard v11 copy from the one PC, even thought they are two separate stand alone versions.
The latest response was:
"We are aware that some people see a problem that Portrait Professional sometimes asks for the license token to be entered again after it was previously working ok. It appears you have a switching system fingerprint, which causes the software to detect that you have switched computers.
We've generated two key files for your switching fingerprints, which will allow you to use Portrait Professional on the machine with the switching system fingerprint issue."
The key files are .txt files that I have yet to have the need for since I chose to only use the v11 64 bit version on my primary machine.
did you ever get a permanent solution? my software just stopped working for the sixth time. frusI just got fed up and removed the standard v11 copy from the one PC, even thought they are two separate stand alone versions.
The latest response was:
"We are aware that some people see a problem that Portrait Professional sometimes asks for the license token to be entered again after it was previously working ok. It appears you have a switching system fingerprint, which causes the software to detect that you have switched computers.
We've generated two key files for your switching fingerprints, which will allow you to use Portrait Professional on the machine with the switching system fingerprint issue."
The key files are .txt files that I have yet to have the need for since I chose to only use the v11 64 bit version on my primary machine.