[chijeff]

I hope someone can assist me with this issue. I have been back and forth with Anthropics tech support with no resolution. I receive an error message everytime I try to select the subject gender on a photo. It is a Windows error stating that PP has to close.

To date I have tried with no success;

1. Completely uninstalling and reinstalling (twice)
2. Using the suggested "launchtest.exe" fix from Anthropics
3. Reverting to version 9.6

The summary of the error is as follows;

AppName: portraitprofessionalstudio.exe AppVer: 9.6.1.0 ModName: qtgui4.dll
ModVer: 4.5.2.0 Offset: 000cace9

If someone has had a similar issue, please let me know. I am using Windows XP Home SP3.

Thanks!

Jeff C

[Roscoe]

Try this Jeff. It might work. Go to http://www.dllfiles.com and download a fresh copy of qtgui4.dll. Copy it to the PP directory and overwrite the one that's there.
Then put a copy of the same .dll into the C:\Windows\System32 directory (just to be on the safe side !). If you can't find the .dll file on dllfiles.com you can download a copy from here. http://www.mediafire.com/?2s64t7huxmz7qhw (7.3Mb).

[chijeff]

Thanks Roscoe! I was hoping you had solved the mystery. After downloading and installing a new clean version of qtgui4.dll, the first image I opened worked like a charm. Unfortunately, every image since has produced the same error message. So frustrating!

[Roscoe]

The fact that the first image opened worked fine indicates that ........... maybe, just maybe the .dll is being corrupted by something.  Copy the same (good) .dll again and see if the first image you open works OK .... if all subsequent images are corrupted then there's your answer.  Hint ........ keep a stockpile of good .dll files or, better yet, make the .dll file write protected (currently it's an archive file).  Have a read of this http://webfreebies4u.blogspot.com/2009/0...x-dll.html

and this

http://www.pcperformancetools.com/how-to...-dlls.html

That same .dll file appears 12 times on my PC, different sizes though



There's some important information about that .dll on this site.  Evidently it's susceptible to corruption !
Read the bit with the yellow background.

http://www.pc1news.com/files/89989-qtgui4-dll.html

It might be worth downloading and running the scanner mentioned to see if it's infected/corrupted.

If you have an anti-virus or anti-spyware scanning programme which scans programmes when you launch them maybe it's detecting that .dll as a "rogue" file and corrupting it in some way.

[chijeff]

Thanks so much Roscoe! I am going to give this a try. One interesting quirk I have noticed (are you listening Anthropics code writers?) I seem to be able to open portrait oriented images just fine. Only landscape images seem to cause the error. The plot thickens!

Roscoe Wrote:The fact that the first image opened worked fine indicates that ........... maybe, just maybe the .dll is being corrupted by something.  Copy the same (good) .dll again and see if the first image you open works OK .... if all subsequent images are corrupted then there's your answer.  Hint ........ keep a stockpile of good .dll files or, better yet, make the .dll file write protected (currently it's an archive file).  Have a read of this http://webfreebies4u.blogspot.com/2009/0...x-dll.html

and this

http://www.pcperformancetools.com/how-to...-dlls.html

That same .dll file appears 12 times on my PC, different sizes though



There's some important information about that .dll on this site.  Evidently it's susceptible to corruption !
Read the bit with the yellow background.

http://www.pc1news.com/files/89989-qtgui4-dll.html

It might be worth downloading and running the scanner mentioned to see if it's infected/corrupted.

If you have an anti-virus or anti-spyware scanning programme which scans programmes when you launch them maybe it's detecting that .dll as a "rogue" file and corrupting it in some way.

[Roscoe]

Download Irfanview (http://www.irfanview.com), get the plugins too, they're handy, (it's freeware) or FastStone Image Viewer (it's free too) from (http://www.faststone.org/FSViewerDownload.htm) and rotate your landscape images to portrait then maybe the problem will vanish.

[riaan101]

I have been experiencing this exact same issue. It seems to be a bug in the application when working with Landscape images.

NOTE: Do not work directly with your originals, always make a copy.

Make a copy of your original Landscape image and then open it any any application that can rotate it 90 deg and then save it. It is now in portrait mode. Open in PP and before selecting gender just rotate it correctly with the controls at bottom right.

This is a workaround and the programmers should get this fixed as it is annoying.