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Portrait Pro Forums > PortraitPro software > Frequently Asked Questions > Installing and upgrading > After installation It is not working for my mac >

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After installation It is not working for my mac
hoowa128 Offline
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#1
04-14-2015, 09:49 AM (This post was last modified: 04-14-2015, 10:08 AM by hoowa128.)
Hi.
Today, I installed this sw but it is not working.
Please check it. and if you do not have any ways to use this sw in my mac os, I want to refund it.
my mac version is 10.10.3 as yosemite.
Thax.
 
MarcoSpecial Offline
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#2
04-14-2015, 10:54 PM
Hi,
i have the same problem.
Give an answer please !
 
robyka Offline
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#3
04-16-2015, 02:07 PM
i am waiting the solution 1 month ago. I think the better if we are searching a new softver with real support .
 
AngAT Offline
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#4
04-16-2015, 05:24 PM
Our developers have identified that the crash was caused by the latest release of IOS 10.10.3 and we have released a free update for Portrait Pro which contains the fix.

To download the latest update open the stand-alone program of Portrait Pro and select 'Check for Updates'
 
kevinroberts Offline
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#5
04-21-2015, 05:19 PM (This post was last modified: 04-21-2015, 05:23 PM by kevinroberts.)
(04-14-2015, 09:49 AM)hoowa128 Wrote: Hi.
Today, I installed this sw but it is not working.
Please check it. and if you do not have any ways to use this sw in my mac os, I want to refund it.
my mac version is 10.10.3 as yosemite.
Thax.

I have been trying for a week to get the new software update to work. I am running Mac OSX 10.9.5 with no luck at all. The program gives me the spinning beach ball with trying to open an image or save an image. I can drag an image and edit it but thats it! Can't save it,export...or even open the proper way,very frustrated,I have been talking with tech support for over a week now and get 1 answer a day with no results yet.
 
Fotoguy Offline
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#6
06-20-2015, 10:27 PM
Hi....I ran into the same problem regarding upgrading to Yosemite....I opened the Standalone version of Portrait Pro 12.2 and "checked for upgrades".
It found the upgrade, I downloaded and installed it and all is working perfectly (w/a 12.5 upgrade as well).
 
Johnny Offline
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#7
07-18-2015, 10:29 PM
I upgraded and can edit pics that i had already edited but I can't upload new pics to edit... I have done the upgrade and it says that it says that its installed but then no new pics can be edited... confused
 
sherpa56 Offline
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#8
02-25-2017, 12:06 AM
I have a Mac w/Yosemite and after buying and downloading the software I have no icon to open it and start using , what is going on?
 
ErikaAnthropics Offline
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#9
02-27-2017, 06:13 PM
(02-25-2017, 12:06 AM)sherpa56 Wrote: I have a Mac w/Yosemite and after buying and downloading the software I have no icon to open it and start using , what is going on?

Can you go to your Applications folder and click on the PortraitPro icon?
 
  


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