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Hi Kappa,
This looks like the skin area is being cut off at the base of the subject's head. To fix this, either go to Full Body Skin> Change Skin Selection Area and select the most apt choice for your image and Portrait Professional should be able to recalculate the Skin Area.
Alternatively you can manually edit the Skin Area by going to Skin Smoothing and selecting "View/Edit Skin Area". Here you can use the brush to change the area marked as skin.
We hope this helps.
Arjun
Anthropics Technology Ltd.
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This problem is normally caused by PP treating that part of her jacket as her skin! Not sure whether you have already done this:
Please go to "View/Edit Skin Area". Use "Cut back" and clean up the jacket area which I think is identified as skin. Use another colour for skin markup just in case the default colour is not too clear.
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Jeremy,
Were you able to get any answers to this? I wouldn't mind being able to use the hair controls again, but I'm not going to do a bunch of work and wonder if it will work or give me the same issue each time... There isn't really a way to reload the file and turn on or off controls once it is returned to the calling application, so I have chosen to cripple the product and not use the hair controls.