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Portrait Pro Forums > PortraitPro software > Frequently Asked Questions > Using Portrait Professional > 15.1 to 15.4 upgrade - mascara tool causes program to crash >

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15.1 to 15.4 upgrade - mascara tool causes program to crash
mgajew Offline
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#1
12-26-2015, 04:45 PM
Hi, anyone experience the same issue on 15.4 yet ? Regardless of file type working upon, as soon as I touch mascara slide program crashes and quits. It happens on both PS CC 2015 plugin and standalone. There was no issue with 15.1 version though.

My setup:
PortraitPro Studio 15.4
16 GB RAM
Windows 10

Any inputs much appreciated.
 
mgajew Offline
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#2
12-26-2015, 08:31 PM
All, issue has now been fixed in 15.4.1. Again many thanks for PP support prompt fix.
 
rdfriends Offline
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#3
01-09-2016, 05:55 PM
I can't find a download for 15.4.1. it says 15.4 is the latest version and my version is crashing at mascara
 
tebogan Offline
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#4
01-09-2016, 07:10 PM
If you would inform the forum members what OS you are using so they can help. You also can submit a help ticket and someone there can assist, but may be delayed due to weekend.
Moderator
PortraitProfessional Forum


 
rdfriends Offline
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#5
01-12-2016, 01:44 AM
I am using windows 10 64 bit. I still can't touch the mascara without crashing. It was fine for a bit then crashed periodically but now crashing as soon as you touch it.
 
Gary Offline
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#6
01-14-2016, 11:49 PM
(01-12-2016, 01:44 AM)rdfriends Wrote: I am using windows 10 64 bit. I still can't touch the mascara without crashing. It was fine for a bit then crashed periodically but now crashing as soon as you touch it.
This has been fixed now.

To get the latest version please login to http://pprof.com/licenses and enter your activation token, and you will be shown the links for the latest version. This is current 15.4.2

thanks
Gary
 
  


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