• ¡Welcome to the PortraitPro Forum!
  • Portrait Professional is now PortraitPro!
Hello There, Guest! Login Register

Portrait Pro Forums > PortraitPro software > User's hints and tips > No help from support! >

Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
No help from support!
dcarock Offline
Junior Member

**
Posts: 2
Threads: 1
Joined: Feb 2011
Reputation: 0
#1
02-01-2011, 06:53 PM
I purchased Portrait Professional last night. The charge shows on my CC, but I never received a key or license. I have put in a support ticket, but have yet to get a response.

How long does it take usually for this company to respond?

Please help!!!
 
dcarock Offline
Junior Member

**
Posts: 2
Threads: 1
Joined: Feb 2011
Reputation: 0
#2
02-01-2011, 07:44 PM
OK, I try going through the link at RBS Worldpay, the company that processed the payment, and I get sent back to the FAQ page. Is anybody out there!!!

HELLO!!!!
 
Leo Offline
Administrator

************
Posts: 89
Threads: 0
Joined: Aug 2007
Reputation: 0
#3
02-02-2011, 04:21 PM
Hi,

We are responding as quickly as we can, we normally say we do our very best to respond within 24 hours on business days, however around releases this can be longer.

Warm regards,
Leo
Anthropics Technology
 
  


Forum Jump:


1 Guest(s)