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+--- Thread: Upgrade problems (/showthread.php?tid=851)
Upgrade problems - bbryant - 02-02-2011
I have upgraded studio ver 9 to studio ver 10 and now I cannot get the software to run. I loaded the software and open it up insert a picture and choose the gender and thats when the error comes and the software shuts down
this is the error i get
AppName: portraitprofessionalstudio.exe AppVer: 10.0.15.0 ModName: qtgui4.dll
ModVer: 4.5.2.0 Offset: 000cace9
I am very dissapointed in the support that i have received I have opened several tickets with no responce. It makes me believe the you guys really don't know how to get your upgrade to wrok right. ver 9 work for me fine. Fix it please I rely on your software heavily
I am running window xp service pk 3 p4 2.5 ghz proc 2gb mem ati 8700 video card and also use photoshop cs4
RE: Upgrade problems - NewPPUser - 02-04-2011
Hi, I also have the same issue, and as pointed out in the other post referencing qtgui4 the problem only occurs when opening a picture that has been taken in landsape mode.
Interestingly though the problem does not occur in the trial version.
I too have opened a ticket and am awaiting a reply.
RE: Upgrade problems - Leo - 02-09-2011
Hi,
We are replying to tickets as quickly as possible, please bear with us it gets extremely busy around releases. We are doing our very best.
Warm regards,
Leo
Anthropics Technology