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+---- Thread: WHERE IS MY TOKEN?? (/showthread.php?tid=633)
WHERE IS MY TOKEN?? - rkrambs - 07-29-2010
When do I get my token to activate the trial version that I just paid to upgrade?? Payment confirmation, but no activation info. Would like to save session I started with trial version, but no way to do it without the token. This happened the last time too. I have sent support ticket asking for the token.
Does one payment method take longer than the other? I used World Pay.
RE: WHERE IS MY TOKEN?? - admin - 07-29-2010
Hi,
We're sorry that you didn't get your activation code. In a minority of cases it doesn't work. We've replied to your support ticket so we should be able to get it working for you quickly.
Tony
RE: WHERE IS MY TOKEN?? - rkrambs - 07-29-2010
admin Wrote:Hi,
We're sorry that you didn't get your activation code. In a minority of cases it doesn't work. We've replied to your support ticket so we should be able to get it working for you quickly.
Tony
Thanks Tony, I have replied to the support ticket with the transaction information.
RE: WHERE IS MY TOKEN?? - rkrambs - 07-31-2010
Thanks Julia! All is well now, and working fine.
RE: WHERE IS MY TOKEN?? - shelly zaehringer - 08-31-2010
My harddrive space was getting full so I uninstalled some programs and one was the trial version of Portrait Professional. I then went to open the full program and it said my Token was already used? I have sent several tickets to support and have not had a response. I am frustrated because I just bought the program two weeks ago. What can I do to get it back up and running. Thank You!