+- Portrait Pro Forums (https://forum.portraitprofessional.com)
+-- Forum: PortraitPro software (https://forum.portraitprofessional.com/forumdisplay.php?fid=3)
+--- Forum: Frequently Asked Questions (https://forum.portraitprofessional.com/forumdisplay.php?fid=16)
+---- Forum: Using Portrait Professional (https://forum.portraitprofessional.com/forumdisplay.php?fid=21)
+---- Thread: Program crashed while opening a picture (/showthread.php?tid=4816)
Program crashed while opening a picture - CGCQ - 01-25-2016
when I try to open a picture by clicking on open picture the software crash and deliver a long message (see enclosed file); does sombody have idea what could be the reason?
Thanks in advance
CGCQ
RE: Program crashed while opening a picture - CaMo - 01-26-2016
Hi CGCQ,
It looks like you're still running 12.2. The most recent release of PortraitPro 12 is 12.5. Please visit the license manager and download the most recent release. https://www.portraitprofessional.com/licenses/
If you need any help, please get in touch with the support team: https://www.portraitprofessional.com/support/