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+---- Forum: Installing and upgrading (https://forum.portraitprofessional.com/forumdisplay.php?fid=17)
+---- Thread: UPGRADE PROBLEM (/showthread.php?tid=4422)
UPGRADE PROBLEM - Marco - 05-16-2015
I purchased an upgrade from 11 version to Studio , but when I insert the update code the system tells me that the code is already used .
But I have not yet used the code and I have not had a chance to do the upgrade...
For now the assistence ignered my help request.
Can someone please help me?
I paid to upgrade anything??
RE: UPGRADE PROBLEM - tebogan - 05-16-2015
Sorry that you are having a problem.
If you would file a support ticket at:
http://www.portraitprofessional.com/support/index.php?page=login&return=ticket_submit
Someone will be able to assist.
Or retrieve your token at:
http://www.portraitprofessional.com/licenses/
and see if this corrects your situation.