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+-- Forum: PortraitPro software (https://forum.portraitprofessional.com/forumdisplay.php?fid=3)
+--- Forum: Frequently Asked Questions (https://forum.portraitprofessional.com/forumdisplay.php?fid=16)
+---- Forum: Firewall and server issues (https://forum.portraitprofessional.com/forumdisplay.php?fid=19)
+---- Thread: Not responding (/showthread.php?tid=41)
Not responding - vbbailey - 01-23-2007
When I complete all of the steps and click the last step ....the page does not change to connecting to server page. Worked fine for a week and now nothing. Help!
RE: Not responding - admin - 01-23-2007
Hi,
the only reason this can happen is if PortraitProfessional is prevented from accessing our server http://bprocessor.anthropics.com on the internet using the standard web port 80.
Something must have changed on your computer. Did you install a new firewall or maybe an update for a firewall you had before?
Please make sure that Internet Explorer can access the internet at the time you are using PortraitProfessional.
RE: Not responding - tebogan - 09-24-2014
(09-24-2014, 12:16 PM)syedshah20 Wrote: I bought the software 2 weeks ago and they sent me the activation code so I activeted it and it worked. But today when I was trying to open it, the code was requesting again. But I lost it , i can't find the email.
Simply follow this link:
http://www.portraitprofessional.com/licenses/
Enter the requested information and you should be ready to go.
If that doesn't work for you, enter a support ticket at:
http://www.portraitprofessional.com/support/index.php?page=login&return=ticket_submit
State your situation and someone on the help desk will assist you.