+- Portrait Pro Forums (https://forum.portraitprofessional.com)
+-- Forum: PortraitPro software (https://forum.portraitprofessional.com/forumdisplay.php?fid=3)
+--- Forum: User's hints and tips (https://forum.portraitprofessional.com/forumdisplay.php?fid=22)
+--- Thread: unable to upgrade to ver 11 (/showthread.php?tid=3277)
unable to upgrade to ver 11 - jasleinstein - 11-06-2012
I am using version 10.6.1 I purchased the ver 11 upgrade. When I use the dowload manger and enter my version 10.6.1 token number I get a response "Your original license is already version 11, which is the same as your version upgrade token is for. I copied the token number straight off the version 10 purchase
any thoughts
RE: unable to upgrade to ver 11 - tebogan - 11-07-2012
(11-06-2012, 11:34 PM)jasleinstein Wrote: I am using version 10.6.1 I purchased the ver 11 upgrade. When I use the dowload manger and enter my version 10.6.1 token number I get a response "Your original license is already version 11, which is the same as your version upgrade token is for. I copied the token number straight off the version 10 purchase
any thoughts
Pls submit a support ticket at:
http://www.portraitprofessional.com/support/index.php?page=login&return=ticket_submit
RE: unable to upgrade to ver 11 - Franklin - 11-13-2012
I just upgraded today (PP11 Studio, Mac); and had a similar message but went ahead and clicked on download, it downloaded 11 no problem. (download was slow though).