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+---- Thread: Saving to Jpeg (/showthread.php?tid=3226)
Saving to Jpeg - marleymahn - 09-24-2012
Can anybody please help? My session will save as a .pp format but when I try to save as a jpeg, it just won't do it. I try to "save as", send it to a folder and the jpeg photo just doesn't show up in that folder. I have no idea where it is.
Using Portrait Profession 10 Studio Edition V10.8. Just upgraded to a MacBook Pro.
This just became an issue after I downloaded the latest software update. Thanks!
RE: Saving to Jpeg - williamting - 09-25-2012
I would suggest you raise a support ticket without delay. Remember to provide all your details, especially the purchase information and license number. They need to ensure that only licensed owner get support.
RE: Saving to Jpeg - Arjun - 09-25-2012
Hi marleymahn,
I've replied in another post, but can you tell us what version of OSX you're running and possibly send a screenshot to support1234@anthropics.com. I'll look into it as soon as I can and attempt to recreate it and provide a fix.
Alternatively you can open a support ticket where our capable and dedicated support team will look into it. You can do this here: http://www.portraitprofessional.com/support/index.php?page=login&return=ticket_submit
Arjun