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+-- Forum: PortraitPro software (https://forum.portraitprofessional.com/forumdisplay.php?fid=3)
+--- Forum: Feature requests (https://forum.portraitprofessional.com/forumdisplay.php?fid=4)
+--- Thread: Support (/showthread.php?tid=5284)
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Support - alanj49 - 05-25-2017
Is anyone else suffering from the lack of support from Anthropics. To be precise. I have had a ticket in to Anthropics since the 19th May, this week I have updated it four (4) times and nil response. The last time they updated it was the 19th. I have not had access to my app since then, and as I say they are not updating the ticket at all. I left a voicemail yesterday, nil response.
RE: Support - Wick - 05-25-2017
They are very slow to respond. Especially when they're not sure what's wrong.
RE: Support - alanj49 - 05-25-2017
I will tell you what the problem is...I 'upgraded' to the next version up of an application and it was very dissimilar to the trial version that I downloaded. I could not get an answer at all why the difference between the trial and full version, so I asked for a refund, which I got. I removed the version 2 software as requested and was ASSURED that the token would work with the version 1 software. But, it did not, I get version mismatches with the token and have not had access to the application for a week now.
RE: Support - Jmarino - 05-30-2017
I am in awe that I spent nearly $200 on software that locks itself constantly and a company refuses to answer support tickets or their phone.
RE: Support - Wick - 05-30-2017
Possibly they are a failing company. I hope not, but silence is often indicative of a company no longer planning to stay in business.
RE: Support - alanj49 - 05-30-2017
I was always trained with the fact that 'Customer Service is an investment in the future', like any investment you can only get out what you put in.
RE: Support - ErikaAnthropics - 06-12-2017
Can you send us your Support Ticket ID so we can follow this up for you?
RE: Support - alanj49 - 06-12-2017
There are 2 support tickets, 277485 which refers to ticket 277675. I have been awaiting a response to ticket 277675 since 30th May, and it isn't a difficult question by any means
RE: Support - ErikaAnthropics - 06-14-2017
Thanks for providing details. You should have received a reply to your tickets already.
RE: Support - fadhel - 06-23-2017
dear i buy the soft wear and I didn't get it how I there is no download on your website accept trial can you help me on this