03-15-2011, 10:19 AM
Hi Anne,
I'm sorry to hear you are having problems with the software. Could you tell us how many megapixels the image you are trying to load is? With pictures from most cameras Portrait Professional Studio should work fine, easily up to 20 megapixels. I believe that although this new edition did have some problems at launch with images smaller than that, we have resolved those problems now. It's also possible there is a bug in the software that just affects your camera, so opening up a support ticket would be the best way of resolving that.
However, with high end cameras we do have another product tier: Portrait Professional Studio 64 which can process much larger images. Obviously if you can get away with not upgrading that would be better for you, so you should open a support ticket to see if there is a specific problem with your camera that we can resolve first.
In the interim, here are a few tips to help you for now: Try turning off 16 bit support in the color settings. If you have problems saving, try saving a PP session file, quit the software, then restart it and load the PP file then try saving again.
Tony
I'm sorry to hear you are having problems with the software. Could you tell us how many megapixels the image you are trying to load is? With pictures from most cameras Portrait Professional Studio should work fine, easily up to 20 megapixels. I believe that although this new edition did have some problems at launch with images smaller than that, we have resolved those problems now. It's also possible there is a bug in the software that just affects your camera, so opening up a support ticket would be the best way of resolving that.
However, with high end cameras we do have another product tier: Portrait Professional Studio 64 which can process much larger images. Obviously if you can get away with not upgrading that would be better for you, so you should open a support ticket to see if there is a specific problem with your camera that we can resolve first.
In the interim, here are a few tips to help you for now: Try turning off 16 bit support in the color settings. If you have problems saving, try saving a PP session file, quit the software, then restart it and load the PP file then try saving again.
Tony