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Thread Rating: 1 2 3 4 5 How to stop emails offering upgrades that I can't use?
#1
I have Portrait Pro Studio 64 version V11.

I keep getting emails that tell me I'm eligible to upgrade to Portrait Pro Studio V12!

I pay the upgrade price and get the token, but it doesn't work telling me I need to get the upgrade to Studio Max!

So (i've been through this twice) I contact customer support - nothing no response at all! So next step contact Paypal and file a dispute. This gets things moving. Moving as in cancel the claim and we'll fix the issue for you, give you the version you are trying to buy. BUT I have to cancel the dispute first, which means I cannot reopen the dispute later. With my previous experience of customer services doing nothing I'm not prepared to cancel the claim until the issue is fixed.

Stalemate! I either close the claim and risk customer services ignoring me again, or I keep the complaint open and get nothing done!

I wouldn't mind but I can't even stop them from sending the damn emails!

Any suggestions how to deal with this?

Great product, but some of the most stubborn customer services I've ever come across!
 
#2
(12-10-2016, 10:00 AM)adamjohn Wrote: I have Portrait Pro Studio 64 version V11.

I keep getting emails that tell me I'm eligible to upgrade to Portrait Pro Studio V12!

I pay the upgrade price and get the token, but it doesn't work telling me I need to get the upgrade to Studio Max!

So (i've been through this twice) I contact customer support - nothing no response at all! So next step contact Paypal and file a dispute. This gets things moving. Moving as in cancel the claim and we'll fix the issue for you, give you the version you are trying to buy. BUT I have to cancel the dispute first, which means I cannot reopen the dispute later. With my previous experience of customer services doing nothing I'm not prepared to cancel the claim until the issue is fixed.

Stalemate! I either close the claim and risk customer services ignoring me again, or I keep the complaint open and get nothing done!

I wouldn't mind but I can't even stop them from sending the damn emails!

Any suggestions how to deal with this?

Great product, but some of the most stubborn customer services I've ever come across!

Hi Adam,

To follow up on a ticket, simply log on to the support ticket system, click on the ticket ID and post a new message.

Can you please send us your support ticket ID so we can check your details?
 
  


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