11-22-2009, 08:08 AM
Hi
rlpatton is right, a support ticket is the fastest way to get a response from our support rather than emailing forum admins or forum posts.
you made a ticket on Friday night your time, which was about 2am Saturday morning our time, so it did take a few hours to get a response. However we then gave you an extra activation on your license that we can see you have now used, so presumably you software is working again.
incidentally the software can only become unlicensed if the license is deleted. This can happen if you format your disk, reinstall windows, use a different computer etc. Sometimes registry cleaner programs can also delete the license.
regards,
Gary
rlpatton is right, a support ticket is the fastest way to get a response from our support rather than emailing forum admins or forum posts.
you made a ticket on Friday night your time, which was about 2am Saturday morning our time, so it did take a few hours to get a response. However we then gave you an extra activation on your license that we can see you have now used, so presumably you software is working again.
incidentally the software can only become unlicensed if the license is deleted. This can happen if you format your disk, reinstall windows, use a different computer etc. Sometimes registry cleaner programs can also delete the license.
regards,
Gary