06-09-2015, 05:55 PM
Hi Petr
I do not want you to change your windows to 32 bit! Just install the 32 bit Portrait Pro software. In the ticket that I replied to you I gave you full instructions on how to do this.
You have 8GB of RAM but that does not tell us how much RAM is available to Portrait Pro 12. We will try to fix this without you looking at the windows event logs.
Version 12 has a lot more functionality and complexity that version 11, and needs more RAM.
I can see you have been using Portrait Pro 12 for over a year. When did this problem start happening on your computer?
I do not want you to change your windows to 32 bit! Just install the 32 bit Portrait Pro software. In the ticket that I replied to you I gave you full instructions on how to do this.
You have 8GB of RAM but that does not tell us how much RAM is available to Portrait Pro 12. We will try to fix this without you looking at the windows event logs.
Version 12 has a lot more functionality and complexity that version 11, and needs more RAM.
I can see you have been using Portrait Pro 12 for over a year. When did this problem start happening on your computer?