06-18-2014, 12:34 PM
When upgrading to a newer version, it may be worth checking your plug-ins to check that you have v12 installed. Previous version plug-ins tend to clash with the newer version if you install the latest version 12 and still have v11 software installed.
You can delete the previous v11 or below plug-ins from these folders:
PC: 'C: Drive > Program Files > Adobe > Adobe Photoshop (CS5) (CS6) (etc.) > Plug-ins'
Mac: /Applications/Adobe Photoshop CSx/Plug-ins.
Delete the file named PSFilterPPLauncher64.8bf (64bit) or PSFilterPPLauncher.8bf. (32 bit).
You then need to reinstall the plugin according to the instructions on our website: http://www.portraitprofessional.com/support/?qid=56
You can delete the previous v11 or below plug-ins from these folders:
PC: 'C: Drive > Program Files > Adobe > Adobe Photoshop (CS5) (CS6) (etc.) > Plug-ins'
Mac: /Applications/Adobe Photoshop CSx/Plug-ins.
Delete the file named PSFilterPPLauncher64.8bf (64bit) or PSFilterPPLauncher.8bf. (32 bit).
You then need to reinstall the plugin according to the instructions on our website: http://www.portraitprofessional.com/support/?qid=56