• ¡Welcome to the PortraitPro Forum!
  • Portrait Professional is now PortraitPro!
Hello There, Guest! Login Register


Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
PP Upgrade system FUBAR
#1
This is really messed up. I have PP V11 and upgraded to V12 and paid via paypal. Got the next email from Anthropics with 3 minutes with directions to upgrade. Went back to older emails and found my old activation code ( why they want this is beyond me..stupid if you ask me) and entered it where is was supposed to. I then dropped down to where is said to enter the upgrade activation code and did a copy n paste and it said token is already used. WTF!!!!!! someone is using my code after I had it 3 minutes or they passing out codes that are defective. Still no response with the ticket thing (which I cant stand..). Their contact phone number is useless "USELESS" No support what so ever, none! Sad Sad Sad Sad Sad Sad
 
#2
Hi Poston,

The reason we ask for your old activation token is because you would need to apply your upgrade token on your old activation token so that it is over-written and you are given new activation token. Rest assured that under no circumstance do we give out defective codes.

To follow up on a ticket, simply log on to the support ticket system here: http://www.portraitprofessional.com/supp...ket_submit, click on the ticket ID and post a new message.

Warm regards,
Angelique
 
#3
I downloaded the v12 upgrade but it indicates that it's v11. I removed ALL PortraitPro dmg files from my download folder just to be sure I wasn't downloading a bad version.

The package does indicate a v12 version but when I open Photoshop, I am prompted for a code and the version in the lower left-hand corner of the dialog box indicates version 11.


 
#4
(03-11-2014, 06:46 AM)breslow Wrote: I downloaded the v12 upgrade but it indicates that it's v11. I removed ALL PortraitPro dmg files from my download folder just to be sure I wasn't downloading a bad version.

The package does indicate a v12 version but when I open Photoshop, I am prompted for a code and the version in the lower left-hand corner of the dialog box indicates version 11.

I have a Mac and just upgraded to version 12 Studio. I deleted version 11 after the update. Shut down and restarted, then went into PS CS5, brought up a photo and clicked on Portrait Pro plugin - and then was prompted to update the plug-in. Everything is running smooth. It is a little bit of jumping through hoops to put in proper activation codes and install, but managed to get it done.

I LIKE the new features and am getting the hang of little changes in how it works.





 
  


Forum Jump:


1 Guest(s)