04-23-2013, 05:53 PM
Hi leok,
Apologies for the inconvenience. I'm looking into your ticket now and am attempting to recreate the issues you've observed. If it's alright with you, can I ask a few questions regarding your setup, so that I can reproduce the exact set of variables that are causing this.
Can you please tell me what version of OSX you're running currently? Apologies if this has already been asked and I missed it.
We're constantly working on improving the face and skin finder technology we use, and always trying to improve the accuracy of the finder, but occasionally run into certain test cases where the finder is not 100% accurate. If you are comfortable sending us the problem images, we'll be able to look into what is causing the drop in accuracy and further improve the detector.
In regards to the crash, can you tell us how you discarded the outline once two faces were found (was it using the X when in the "Other Faces" view, was gender set already?) and also if they were marked up manually or by using the automatic face finder.
If you can PM those details, I'll get right onto it and hopefully be able to resolve these issues for you.
Thanks.
Arjun
Apologies for the inconvenience. I'm looking into your ticket now and am attempting to recreate the issues you've observed. If it's alright with you, can I ask a few questions regarding your setup, so that I can reproduce the exact set of variables that are causing this.
Can you please tell me what version of OSX you're running currently? Apologies if this has already been asked and I missed it.
We're constantly working on improving the face and skin finder technology we use, and always trying to improve the accuracy of the finder, but occasionally run into certain test cases where the finder is not 100% accurate. If you are comfortable sending us the problem images, we'll be able to look into what is causing the drop in accuracy and further improve the detector.
In regards to the crash, can you tell us how you discarded the outline once two faces were found (was it using the X when in the "Other Faces" view, was gender set already?) and also if they were marked up manually or by using the automatic face finder.
If you can PM those details, I'll get right onto it and hopefully be able to resolve these issues for you.
Thanks.
Arjun
Anthropics Technology Ltd.