02-15-2009, 06:44 PM
(This post was last modified: 02-15-2009, 06:45 PM by fgerhartofsa.)
I would like something done in the next version to allow for the possibility of key code regeneration.
I had a virus infection on my computer recently. Prior to that Portrait Professional was working correctly.
My operating system is WINXP SP3. During the removal of the virus I was forced to go back one level of system restore TWICE. I was also forced to upgrade my JAVA install during this time as well. I do not know if that broke things but I thought that I would pass it along.
Each time I restored I then reinstalled Portrait Professional. The first time of the reinstallation the key code worked as I was hoping.
The second time though the keycode no longer works.
And obviously due the virus infection I am way behind in my work.
I have opened a help ticket but I really do need a fix for this problem quickly.
Most other software allows reinstallation on the same computer or an upgraded computer providing you have the key code. I suggest for you to strongly consider changing your key code policies.
You have a great product but I am withdrawing recommendation of your product to folks I know due to the recently discovered issues with your key code generator and the current methods of authentication.
Best Regards,
Fred Gerhart
San Antonio, Texas USA
I had a virus infection on my computer recently. Prior to that Portrait Professional was working correctly.
My operating system is WINXP SP3. During the removal of the virus I was forced to go back one level of system restore TWICE. I was also forced to upgrade my JAVA install during this time as well. I do not know if that broke things but I thought that I would pass it along.
Each time I restored I then reinstalled Portrait Professional. The first time of the reinstallation the key code worked as I was hoping.
The second time though the keycode no longer works.
And obviously due the virus infection I am way behind in my work.
I have opened a help ticket but I really do need a fix for this problem quickly.
Most other software allows reinstallation on the same computer or an upgraded computer providing you have the key code. I suggest for you to strongly consider changing your key code policies.
You have a great product but I am withdrawing recommendation of your product to folks I know due to the recently discovered issues with your key code generator and the current methods of authentication.
Best Regards,
Fred Gerhart
San Antonio, Texas USA