10-18-2012, 04:09 PM
Hi mprizant,
It appears from the corrupted image that the mark up for the mouth hasn't been accurately set, which would explain the doubling up. If this isn't the case can you please send us an example by saving a session by going to File> Save Session and send it to support1234@anthropics.com marking it for Arjun. For an immediate fix, you can move the sliders for the mouth in Face Sculpt Controls to 0 to return the sculpture of the mouth back to the original image.
We're not sure what type of issue you're experiencing with our support system, and no other customers have reported a similar issue. Can you tell us more about what happens when you try and submit a ticket? We'll look into both these problems as soon as we can.
Arjun
It appears from the corrupted image that the mark up for the mouth hasn't been accurately set, which would explain the doubling up. If this isn't the case can you please send us an example by saving a session by going to File> Save Session and send it to support1234@anthropics.com marking it for Arjun. For an immediate fix, you can move the sliders for the mouth in Face Sculpt Controls to 0 to return the sculpture of the mouth back to the original image.
We're not sure what type of issue you're experiencing with our support system, and no other customers have reported a similar issue. Can you tell us more about what happens when you try and submit a ticket? We'll look into both these problems as soon as we can.
Arjun
Anthropics Technology Ltd.