[tebogan]

(10-01-2011, 04:39 PM)dbright Wrote: I am apparently in the same situation as others. I purchased PP last week, installed it on my desktop and an old laptop. I have since purchased a new laptop and need to transfer PP to that machine. Thus far I have received only one response from support indicating that they apparently have no provision for a customer whose hard drive crashes or who replaces their old computer with a new one. I have submitted a new support ticket today and am hoping to get satisfaction on the matter promptly. By the way, I have also stated to Anthropics twice that I will only be using the program on two computers total, in comlpiance with their license agreement!

Since the finger print of your hardware has changed, not just the hard drive, you must submit a ticket. If a hard drive crash, or OS reinstall, this does not change the fingerprint and a reinstall w/o need of ticket is simple.