03-15-2011, 11:59 AM
Hi Annie,
For 12 MP Portrait Professional should have no problems at all, even with old versions of PP, so I wouldn't worry about updating to the latest version.
We have had problems in the past with a specific raw format that was causing memory issues (which is now fixed), but if you have tried using jpegs and are still getting problems it can't be that.
One problem people have had in the past is that there is a setting in Photoshop that means it takes up all your computer's memory, leaving none for other software. Closing down Photoshop before using PP would be a good way to test if that is the problem.
Tony
For 12 MP Portrait Professional should have no problems at all, even with old versions of PP, so I wouldn't worry about updating to the latest version.
We have had problems in the past with a specific raw format that was causing memory issues (which is now fixed), but if you have tried using jpegs and are still getting problems it can't be that.
One problem people have had in the past is that there is a setting in Photoshop that means it takes up all your computer's memory, leaving none for other software. Closing down Photoshop before using PP would be a good way to test if that is the problem.
Tony