• ¡Welcome to the PortraitPro Forum!
  • Portrait Professional is now PortraitPro!
Hello There, Guest! Login Register

Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Upgrade Problem
I purchased an upgrade of PP Studio 12 from the studio 64 version of PP 11 and the "original" token for PP 11 that I enter to download V12 gets rejected as not a valid version upgrade. Is anyone else having this problem?

I've opened a support ticket and received one response telling me to pay more money for the Studio Max version. I don't want the Max version as I don't want or need the batch capabilities. I only want the Studio version. I've replied twice expressing this in the support ticket and have not received any additional reply.

This a terrible display of customer support. I've called the 800 number as well and have not received a response. I'm still waiting to be able to download and use this product. I've been a happy user of PP since version 8 in 2008 but this treatment is not good at all.

I hope others are not receiving similarly poor customer service.

Messages In This Thread
Upgrade Problem - Sidnancee - 03-19-2014, 03:36 AM
RE: Upgrade Problem - Wick - 03-28-2014, 12:03 AM
RE: Upgrade Problem - Wick - 03-28-2014, 11:23 PM

Forum Jump:

1 Guest(s)