05-07-2015, 12:00 PM
(05-06-2015, 07:05 PM)Petr Wrote: Hello,
I have a problem with the PP 12.4. After opening the program I want to open a photo and program crashes. If you drag a photo, I can edit it. When you try to save a program crashes again. I have a new computer with Windows 8. I wrote in support. They advised me to uninstall and reinstall. But the problem persists and support me two weeks already communicating.
Somebody please advise me?
Petr
Can you go to system info in the About box and copy and paste the results to me. Use the private message option in this forum, so I can see what system you have and what version and type of the software.
Also when the software crashes, at what stage does this happen? When you click save, or after selecting the save location and file type?
Thanks,
Jonah.