[Gary]

You don't say how you tried to contact Anthropics, but if you opened a ticket you were shown a message that Anthropics aim to respond within 48 hours.

Usually the response time is much quicker than that.

However at the moment there is a lot of support due to the new release of v12 and the large numbers of people upgrading or asking questions. We have extra support people working but still it means there are longer delays than usual. Tickets are probably taking about 24 hours at the moment.

Gary