[amarx]

I recently upgraded from the top-of-the-line 64-bit edition Version 11 to Version 12. Though the standalone version works, none of the plugins are being installed into Ptotoshop CS6, CC or Lightroom 4 or 5. I've even tried installing the plugins from the preferences menu of the standalone version. Also, when I launch Photoshop and try to edit a photo withPP12, the old version appears.

Thanks for any suggestions to fix this.

[mazapp]

No Answer, but the same problem !

(03-11-2014, 04:24 AM)amarx Wrote: I recently upgraded from the top-of-the-line 64-bit edition Version 11 to Version 12. Though the standalone version works, none of the plugins are being installed into Ptotoshop CS6, CC or Lightroom 4 or 5. I've even tried installing the plugins from the preferences menu of the standalone version. Also, when I launch Photoshop and try to edit a photo withPP12, the old version appears.

Thanks for any suggestions to fix this.

[tebogan]

Please follow the below link to submit a trouble ticket:

http://www.portraitprofessional.com/support/


Thanks,

[williamting]

Someone had this issue before. Check this out and see whether your problem is solved:

http://www.portraitprofessional.com/Foru...p?tid=3763

[breslow]

I fixed my issue.

I'm running Mac OSX Mavericks. I tried installing v12 over v11 but v11 kept showing in Photoshop CS6. Then I googled 'Uninstall Portrait Professional' and found this link:
http://www.portraitprofessional.com/support/?qid=70

I found two PP apps in my Applications folder. I moved version 11 to the trash, then clicked on the Portrait Pro app. That brought up the v12 registration dialog box.

I then started PS and sure enough it was v12. I'm guessing that when PS opens it looks for the first occurrence of Portrait Pro and uses that, which just happened to be the old one.

Hope this helps.

[jangulat]

Encountered the same problem. Simple fix - uninstall any previous version of PP. I had both V.10 and V.11 on my PC.
PP V.12 now runs correctly.
Anthropics needs to consider modifying their install wizard to remove all older components as a function of the install program.

[alliekat1]

Hi I had pp working as a plug in for lightroom but I installed some new plugins now I can't get my pp to work. How do I get it back into lightroom as a plugin?

[AngAT]

(04-13-2015, 10:14 PM)alliekat1 Wrote: Hi I had pp working as a plug in for lightroom but I installed some new plugins now I can't get my pp to work. How do I get it back into lightroom as a plugin?

Hi, could you open a support ticket so our customer service team cna assist you in installing PP12 for Lightroom? http://goo.gl/lQuFn7

You can also refer to our FAQ page on how to set this up: http://www.portraitprofessional.com/support/?qid=58