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15.1 to 15.4 upgrade - mascara tool causes program to crash - Printable Version

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+---- Thread: 15.1 to 15.4 upgrade - mascara tool causes program to crash (/showthread.php?tid=4778)

15.1 to 15.4 upgrade - mascara tool causes program to crash - mgajew - 12-26-2015

Hi, anyone experience the same issue on 15.4 yet ? Regardless of file type working upon, as soon as I touch mascara slide program crashes and quits. It happens on both PS CC 2015 plugin and standalone. There was no issue with 15.1 version though.

My setup:
PortraitPro Studio 15.4
16 GB RAM
Windows 10

Any inputs much appreciated.

RE: 15.1 to 15.4 upgrade - mascara tool causes program to crash - mgajew - 12-26-2015

All, issue has now been fixed in 15.4.1. Again many thanks for PP support prompt fix.

RE: 15.1 to 15.4 upgrade - mascara tool causes program to crash - rdfriends - 01-09-2016

I can't find a download for 15.4.1. it says 15.4 is the latest version and my version is crashing at mascara

RE: 15.1 to 15.4 upgrade - mascara tool causes program to crash - tebogan - 01-09-2016

If you would inform the forum members what OS you are using so they can help. You also can submit a help ticket and someone there can assist, but may be delayed due to weekend.

RE: 15.1 to 15.4 upgrade - mascara tool causes program to crash - rdfriends - 01-12-2016

I am using windows 10 64 bit. I still can't touch the mascara without crashing. It was fine for a bit then crashed periodically but now crashing as soon as you touch it.

RE: 15.1 to 15.4 upgrade - mascara tool causes program to crash - Gary - 01-14-2016

(01-12-2016, 01:44 AM)rdfriends Wrote: I am using windows 10 64 bit. I still can't touch the mascara without crashing. It was fine for a bit then crashed periodically but now crashing as soon as you touch it.
This has been fixed now.

To get the latest version please login to http://pprof.com/licenses and enter your activation token, and you will be shown the links for the latest version. This is current 15.4.2

thanks
Gary