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NEW UPGRADE NOT WORKING - Printable Version

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+--- Thread: NEW UPGRADE NOT WORKING (/showthread.php?tid=4370)



NEW UPGRADE NOT WORKING - MATTB - 04-11-2015

I just upgraded to Studio 12. Every time I try to open a image the program crashes! The old version is still working but not the latest ..... need to help over here and hopefully a solution from Portrait pro.
Is anyone else having these issues?


RE: NEW UPGRADE NOT WORKING - kscorriveau - 04-11-2015

Hi, I'm also having the same problem. The Portrait Pro Studio 12 opens up by itself, but when I try to open a picture, it will crash. In Lightroom, it will not open at all.
Portrait Pro Studio 11 works just fine.
Frustrating.....


RE: NEW UPGRADE NOT WORKING - MATTB - 04-11-2015

I've sent two emails to "support" I am hoping for an answer before I have to contact my bank and and ask the to reverse the charges. I have to believe there are many more out there experiencing this issue. I was hoping to find something on the forums or the home page but couldn't locate anything. It IS very frustrating.....


RE: NEW UPGRADE NOT WORKING - AngAT - 04-16-2015

We have released a free update for Portrait Pro 12 which contains the fix for the crash.

Please open your stand-alone Portrait Pro program and select 'Check for Updates' to download the latest update.


RE: NEW UPGRADE NOT WORKING - MATTB - 04-16-2015

PERFECT FIX! Thank you so much! You guys are GREAT!


RE: NEW UPGRADE NOT WORKING - aallen - 05-05-2015

I am with everyone else. I have done all the suggestions and still cant use it. Do older versions still work? If so where can you get them? I need something that works!!


RE: NEW UPGRADE NOT WORKING - Jonah - 05-07-2015

(05-05-2015, 05:20 PM)aallen Wrote: I am with everyone else. I have done all the suggestions and still cant use it. Do older versions still work? If so where can you get them? I need something that works!!

You can go back to the last version that worked for you, do you know what version number that was?


NEW UPGRADE NOT WORKING - FINBOTS_perm - 11-23-2018

give us more info: nnCron build, the text of the task, which is not working, the log info etc...