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unable to upgrade to ver 11 - Printable Version

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+--- Thread: unable to upgrade to ver 11 (/showthread.php?tid=3277)



unable to upgrade to ver 11 - jasleinstein - 11-06-2012

I am using version 10.6.1 I purchased the ver 11 upgrade. When I use the dowload manger and enter my version 10.6.1 token number I get a response "Your original license is already version 11, which is the same as your version upgrade token is for. I copied the token number straight off the version 10 purchase

any thoughts


RE: unable to upgrade to ver 11 - tebogan - 11-07-2012

(11-06-2012, 11:34 PM)jasleinstein Wrote: I am using version 10.6.1 I purchased the ver 11 upgrade. When I use the dowload manger and enter my version 10.6.1 token number I get a response "Your original license is already version 11, which is the same as your version upgrade token is for. I copied the token number straight off the version 10 purchase

any thoughts


Pls submit a support ticket at:

http://www.portraitprofessional.com/support/index.php?page=login&return=ticket_submit


RE: unable to upgrade to ver 11 - Franklin - 11-13-2012

I just upgraded today (PP11 Studio, Mac); and had a similar message but went ahead and clicked on download, it downloaded 11 no problem. (download was slow though).