PortraitPro Forums

Why oh why does my PP keep crashing?
I spend ages making pointer selections, editing skin area etc only for it to crash around the Make-Up adjustment tab.
Has there been an update that is causing this?
I have a good processor, loadasa Ram and Memory on my system....see below, sooo frustrating...


Application: PortraitPro Studio (64-bit)

Edition: Studio Edition
Version: 15.6.2.0
Product code: PPstudioL-F-en-v15.6.2 / ZRaw-v1.7
Fingerprint: .........................................
Platform: Windows
Operating System:  Microsoft Windows 10 Pro|C:\WINDOWS|\Device\Harddisk2\Partition5 64-bit (10.0.14393)
Language:  1033
Computer Name:  ...................................
Processor:  Intel® Core™ i7-4770 CPU @ 3.40GHz
Number of Physical Processors: 1
Bios: A11
Bios Release Date: 20150709
System Model: XPS 8700
System Manufacturer: Dell Inc.
Memory: 28672 MB
Free Disk Space on Boot Partition: 14638084096 Bytes
FreePhysicalMemory: 16277476 KB
FreeSpaceInPagingFiles: 4423848 KB
FreeVirtualMemory: 15848028 KB
Current Date/Time: 2017/04/19, 20:33:56
Qt: 5.6.0/5.6.0

I would advise downloading the latest update. Open PortraitPro as standalone and go to Help and then Check for updates.

If problem remains, please contact the support team: https://support.anthropics.com/