Portrait Pro Forums

I purchased an upgrade from 11 version to Studio , but when I insert the update code the system tells me that the code is already used .
But I have not yet used the code and I have not had a chance to do the upgrade...
For now the assistence ignered my help request.
Can someone please help me?
I paid to upgrade anything??

Sorry that you are having a problem.
If you would file a support ticket at:

http://www.portraitprofessional.com/supp...ket_submit

Someone will be able to assist.

Or retrieve your token at:
http://www.portraitprofessional.com/licenses/
and see if this corrects your situation.