Hello,
I was under the impression that when I purchased PP 11.3 (on June 22, 2013) that I would receive Free Upgrades for 1-Year?
Is that correct? Can anyone tell me how to upgrade then?
Thank you,
Andrew
Theres nothing like responding and updating to your original post is there? Here is the response I received this morning from Anthropics:
Ticket subject: Free Upgrade for 1-Year?
Current ticket status: Pending
Message:
Hi Andrew,
Unfortunately we can not give you a free version 12 upgrade because your version 11 purchase was made outside the 3 months period prior to the release of Portrait Pro version 12.
If you wish to upgrade to the latest version please use our License Manager page http://www.portraitprofessional.com/licenses/ after entering your token XXX-XXX-XXX-XXX-XXX, you will see the upgrades available for your license.
Let us know if you need further assistance.
Warm regards,
Angelique
Anthropics Technology
THIS ISN'T RIGHT ANTHROPICS! I WAS PROMISED 1-YEAR OF FREE UPGRADES. THERE WAS NO "FINE PRINT" WHEN I PURCHASED THIS REGARDING IF I PURCHASED "outside the 3 months period prior to the release of Portrait Pro version 12."! THAT MAKES NO SENSE.
1-YEAR OF FREE UPGRADES IS JUST THAT: 1 YEAR OF FREE UPGRADES FROM THE TIME OF PURCHASE!!! IT DOESN'T MATTER IF/WHEN YOUR NEW VERSION COMES OUT AND SHOULD NOT AFFECT MY FREE UPGRADES ONE BIT! THATS NOT MY PROBLEM AND ITS NOT MY FAULT.
I'M ENTITLED TO A FREE UPGRADE. PERIOD. IF NOT, I WILL TAKE A FULL REFUND AS LISTED IN YOUR DETAILS!
(03-21-2014, 08:02 PM)Northwest Memories Wrote: [ -> ]Hello,
I was under the impression that when I purchased PP 11.3 (on June 22, 2013) that I would receive Free Upgrades for 1-Year?
Is that correct? Can anyone tell me how to upgrade then?
Thank you,
Andrew
This has been resolved. Thank you Anthropics for your help & support!
I purchased 11 in November and here I am in less than 5 months with an OLD program when surely a free upgrade should be the norm. Why not make less upgrades and advance more on each ones features. I feel robbed that you now want considerably more money to update a relatively NEW product in this timescale.